FAQ

Here are some of the commonly asked questions I get but if the question you have isn't covered just get in touch with me. 

 

Q. How long until I get my order

A. Typically items showing as 'in stock' are dispatched within 48-72 hours. I look at orders and my do anything to my site Tuesday to Sunday. From that point it is down to the postal system and which speed of delivery you chose. 

 

Q. What if it isn't in stock? 

A. If you choose items such as planner inserts and stickers (sheets and individuals) these are usually restocked within 24 hours so doesn't tend to impact on the dispatch time. If there is a delay because I can't get hold of some of the materials I will contact you to let you know an expected time for fulfilment. 

 

Q. Do you offer the option to collect orders in person? 

A. Yes I do. I have the option to collect from my house or if I am at a market I can bring it with me to that market. 

 

Q. Do you do custom orders?

A. Yes I do. I don't charge extra for the majority of custom items as most will be items I can continue to sell. The time frame for making your item(s) depends on what you are wanting. Typically the custom process to design and be approved can be 3-5 business days (I do work at weekends and evenings so can be in touch when you are not at work). From the point you are happy with a design it is the usual time to make and dispatch an order.